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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Updated challenges

Steviemp17
Mt. Kenya

Hi there, 

I have joined the 25k steps challenge for July. I have been doing plenty of walking but the app is not updating? 

Does anyone else know what might be going on? 

Thanks!

Stevie 

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1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Update from our support team: Our team found that there was some bad GPS data points on an activity which was preventing it from counting into the challenge leaderboard. Our team resolved that and the activity should now be on the challenge leaderboard. 

If you are having a similar issue, please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Scout
Moderator Moderator
Moderator

Update from our support team: Our team found that there was some bad GPS data points on an activity which was preventing it from counting into the challenge leaderboard. Our team resolved that and the activity should now be on the challenge leaderboard. 

If you are having a similar issue, please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Scout
Moderator Moderator
Moderator

Hey @Steviemp17
Thanks for your post. We're going to send this over to our Support team so they can take a look at your account and see what's going on. If you have a similar question please submit a support ticket and our support team will further investigate.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

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