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Athlete Capacity - 999 reaching limit in one week

jllave
Shkhara

Hi!

First of all, congratulations on all the great work you are doing; it's amazing! We are delighted to be integrated with Strava, as it greatly enhances our user experience.

We are managing well with the rate limits, but the one that concerns us the most is the Athletes Capacity. Currently, we already overcome 50% of our maximum capacity, and we are still in the Beta phase. This makes us a bit anxious because we don't want to provide a poor user experience for our athletes when we reach that limit.

I apologize if this isn't the appropriate channel for addressing this "issue", please tell if we should follow any other path.

Best regards,

 
1 ACCEPTED SOLUTION

jllave
Shkhara

Hi Elliott, 

Yes! I have already connected, thank you so much for the support.

Best

View solution in original post

5 REPLIES 5

KK2023
Mt. Kenya

Can I ask how you solved it? Ours has exceeded the configuration. We sent an email to Strava Team and got no reply.

Best regards

Elliott
Community Manager Community Manager
Community Manager

Hi there, 

When did you submit a ticket? If it was over the weekend you should expect to hear back this week. 

KK2023
Mt. Kenya

We also encountered this problem

jllave
Shkhara

Hi Elliott, 

Yes! I have already connected, thank you so much for the support.

Best

Elliott
Community Manager Community Manager
Community Manager

Hey @jllave we're pretty sure you've connected with our developer support team and are all set, but want to check in and be sure - thanks! 

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