Hey .
Thanks for your post. We're going to send this over to our Support team so they can take a look at your account.
If you have a similar question please submit a support ticket and we will investigate further.

Thanks Scout, I did put in a support ticket 3 days ago no reply yet.. 

Hey , 
Thanks for the follow up. I took a look and I see your request to our support team, #2853398; someone from our support team will get back to you as quickly as possible. Thank you for your patience!