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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Deleting Routes on Desktop Bug

cspiller
Mt. Kenya

From : https://www.strava.com/athlete/routes

Delete the last route in a row (at full width, they are rows of 4) and all of your routes seemingly disappear:

Screenshot 2024-07-12 at 17.16.35.pngrefresh the page and all your routes re-appear:

Screenshot 2024-07-12 at 17.18.43.png

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

UPDATE FROM SUPPORT: Our product team has made a few changes to how Saved Routes are loaded on the Strava website. We believe that the issue you were experiencing may have been related to a time out error. We released a fix for this and this should allow Saved Routes to load more efficiently and in theory prevent this error from occurring. If you are still experiencing this issue, please submit a support ticket and someone from our Support Team will be able to assist you with this.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Scout
Moderator Moderator
Moderator

UPDATE FROM SUPPORT: Our product team has made a few changes to how Saved Routes are loaded on the Strava website. We believe that the issue you were experiencing may have been related to a time out error. We released a fix for this and this should allow Saved Routes to load more efficiently and in theory prevent this error from occurring. If you are still experiencing this issue, please submit a support ticket and someone from our Support Team will be able to assist you with this.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Scout
Moderator Moderator
Moderator

Hey @cspiller
Thanks for your post. We're going to send this over to our Support team so they can take a look at your account and see what's going on. If you have a similar question please submit a support ticket and our support team will further investigate.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team