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12-07-2022 04:30 AM - last edited on 12-08-2022 05:04 AM by Jane
I just noticed in my profile that today I made the 6,000 km in the year. BOOM!!
When I switched to the dashboard view, I noticed that my annual goal only shows 5,948 km.
What is true now?
(Sorry for the German screenshots)
Solved! Go to Solution.
12-14-2022 05:58 AM
Hi @koert
Thanks for posting about this! You are correct - normally E-bike totals would be separated out in your profile stats. Right now we have an open issue where some Strava Athletes (not all) are seeing e-bike rides and other ride types included in those totals. The good news is this bug should be fixed within the next several days.
11-06-2023 03:03 AM
I still see in my stats, even after the refresh, that ebike rides are included in the total, even if there is a separate tab for that. In My Goals, eBike ride are excluded. Is that correct?
12-08-2022 06:43 AM
Hi @Jane ,
thanks for your reply.
I went throught the steps but nothing changed. It looks like the distance shown on the dashboard is always one ride late.
Cheers
Uli
12-08-2022 09:42 AM
Hi @cy-linder
Thanks for trying that and letting me know the results! One other thing to consider: do you have any E-bike rides on your account for 2022? E-bike rides do not count towards your ride goal but they are included in the total distance for rides shown on your profile, so that can also cause the kind discrepancy you're noticing.
If that's not the case either, please submit a support ticket and we’ll be happy to investigate further.
12-13-2022 04:42 AM
Hi @Jane Why does the cycling total distance contain the e-bike rides? There is a separate e-bike tab next to it to show that?!
For me this should be separated....
12-14-2022 05:58 AM
Hi @koert
Thanks for posting about this! You are correct - normally E-bike totals would be separated out in your profile stats. Right now we have an open issue where some Strava Athletes (not all) are seeing e-bike rides and other ride types included in those totals. The good news is this bug should be fixed within the next several days.
12-09-2022 04:38 AM
Hi @Jane,
I do not have E-bike activities (not that i remember). I already raised a ticket (ID 2531856).
12-08-2022 05:03 AM
Hi @cy-linder ,
Thanks for posting about this. It's possible that your profile stats might need to be corrected.
To recalculate your profile statistics please access your account on the Strava website using a computer. On your profile page, scroll down to My Stats where underneath you will be able to click "Refresh Stats". After clicking 'Refresh Stats' the button may appear greyed out, this means the system is refreshing.
Can you give that a go and let us know if that resolves the issue?
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