cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

The Hub is now in read-only mode as we make improvements to the Hub experience. More information is available here.

Double billing...how can this happen?

CosmoRidesBikes
Mt. Kenya

My wife has been billed for two memberships.  Ticket submitted but no response...other than standard, we received it.  #3049718  Looks like it's for the past two years.  I'm not sure how this could happen and we'd like an answer before it gets charged back....and happens again.  

Thanks

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hello @CosmoRidesBikes
Thanks for your post. We understand the importance of getting this issue resolved. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team.

Your wife's support ticket is open and our team will get back to you as quickly as possible. Thanks for your patience.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

Hello @CosmoRidesBikes
Thanks for your post. We understand the importance of getting this issue resolved. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team.

Your wife's support ticket is open and our team will get back to you as quickly as possible. Thanks for your patience.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team