Double billing...how can this happen?

[CosmoRidesBikes]

My wife has been billed for two memberships.  Ticket submitted but no response...other than standard, we received it.  #3049718  Looks like it's for the past two years.  I'm not sure how this could happen and we'd like an answer before it gets charged back....and happens again.  

Thanks

[Scout · Accepted solution]

Hello @CosmoRidesBikes, 
Thanks for your post. We understand the importance of getting this issue resolved. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team.

Your wife's support ticket is open and our team will get back to you as quickly as possible. Thanks for your patience.