Hello,
I have a problem with my subscription.
I currently have 2 subscriptions and I would like to cancel the one without the trial period and get my money back at the same time. I took out the subscription with the trial period first, but it didn't work, so I had to do it a 2nd time.
In addition, I opened ticket #2693699 which was closed without any response.
Please solve this problem
hi @Stanysse,
Thanks for your post. I took a look at your support ticket and found one of your tickets received an automated response and was closed. I also see an open support ticket (#2692822) that was submitted yesterday. Your support ticket will be handled by our subscription team specialists as quickly as possible. We thank you for your patience!
Hi @Scout
Thank you for your reply. I didn't see the automatic reply, but it's true that I have another ticket still open. I've just sent an English translation if needed.
Cheers.
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