dual subscription

[Stanysse]

 Hello,
I have a problem with my subscription.
I currently have 2 subscriptions and I would like to cancel the one without the trial period and get my money back at the same time. I took out the subscription with the trial period first, but it didn't work, so I had to do it a 2nd time.

In addition, I opened ticket #2693699 which was closed without any response.

Please solve this problem

[Scout · Accepted solution]

hi @Stanysse,

Thanks for your post. I took a look at your support ticket and found one of your tickets received an automated response and was closed. I also see an open support ticket (#2692822) that was submitted yesterday. Your support ticket will be handled by our subscription team specialists as quickly as possible. We thank you for your patience!

[Stanysse]

Hi @Scout 

Thank you for your reply. I didn't see the automatic reply, but it's true that I have another ticket still open. I've just sent an English translation if needed.

Cheers.