Duplicate activity both loaded from Iphone Strava app, one without the map

[froggy_bee]

On an activity where I ONLY use my Iphone to record on Strava (no iwatch or gps). After I finish the activity, it correctly shows right away on Strava with map and pictures and statistics. One day later, the same activity shows on Strava as a duplicate exactly the same but WITHOUT the map. Pretty annoying. Any solutions?

[Bryant · Accepted solution]

Hey @froggy_bee,

Sorry to read your activities are duplicated once uploaded. Please go ahead and delete the Strava application from your phone. Power your device off for 10 seconds, turn your phone back on and reinstall the Strava application. You will not lose any data if you do this since all data is stored on the Strava servers.

Google Play Store:

Strava: Track Running, Cycling & Swimming

How to update your apps on Android: Support - Google

Apple App Store:

Strava: Run, Ride, Swim

How to update your apps on Apple: Support - Apple

Please let me know if this doesn't help.

[froggy_bee · Accepted solution]

Thanks, I’ve done that and will monitor my next activities. 
one question: on my duplicate activities, if I delete the one without the map, will it also delete the exact same activity with the map?

[Bryant · Accepted solution]

Hey @froggy_bee,

Sorry to read your activities are duplicated once uploaded. Please go ahead and delete the Strava application from your phone. Power your device off for 10 seconds, turn your phone back on and reinstall the Strava application. You will not lose any data if you do this since all data is stored on the Strava servers.

Google Play Store:

Strava: Track Running, Cycling & Swimming

How to update your apps on Android: Support - Google

Apple App Store:

Strava: Run, Ride, Swim

How to update your apps on Apple: Support - Apple

Please let me know if this doesn't help.

[froggy_bee · Accepted solution]

Thanks, I’ve done that and will monitor my next activities. 
one question: on my duplicate activities, if I delete the one without the map, will it also delete the exact same activity with the map?

[Bryant · Accepted solution]

Hey @froggy_bee,

Deleting the activity without the map will only affect that activity.
Other activities will remain the same.