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06-27-2024 11:36 PM
Please help.
I have a Strava account. Workouts from the watch and bike computer are uploaded to my Stava account.
But.
Someone hacked into my e-mail account and changed my password - I had to set up a new e-mail address.
I can't log in to my Strava account because I don't remember the password because I was logged in on all devices and the devices remembered the password.
I can't log in from the new device.
How to change the email address on your Strava account so that the password reset email will be sent to the new address.
I only have access to my Stava account on an old mobile phone, which still remembers my password and does not require me to enter it.
Is there a Strava support email address I could write to directly?
Please help.
Solved! Go to Solution.
06-28-2024 05:05 AM
Hi @wwojtasik
Sorry to hear about the issues accessing your account. I've escalated this post to our Strava Support - someone will be in touch with you to help you get this resolved.
06-30-2024 10:22 PM
Hi Jane
I'm sorry but with Strava support – no one contacted me to help you solve this problem.
Please contact me and help - I'm waiting.
Please.
I'm sorry but with
Strava support – no one contacted me to help you solve this problem.
The account: "s_wojtasik@o2. pl" belongs to my son and as a father I am asking for help on his behalf.
Old email (stolen): s_wojtasik@o2. pl
New email: stanislawwojtasik838@gmail. com
Please change the email address in your account details and send it to a new email address with a new password.
Please contact me and help - I'm waiting.
Please.
07-01-2024 05:52 AM
Hi @wwojtasik
Thanks for your reply. You Support ticket has been received. It's #2949004 and is waiting to be assigned. Someone will be in touch with you soon. Thanks for your patience.
06-28-2024 05:05 AM
Hi @wwojtasik
Sorry to hear about the issues accessing your account. I've escalated this post to our Strava Support - someone will be in touch with you to help you get this resolved.
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