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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

HELP - how to recover my account

wwojtasik
Mt. Kenya
Please help.

I have a Strava account. Workouts from the watch and bike computer are uploaded to my Stava account.
But.
Someone hacked into my e-mail account and changed my password - I had to set up a new e-mail address. 
I can't log in to my Strava account because I don't remember the password because I was logged in on all devices and the devices remembered the password.
I can't log in from the new device. 
How to change the email address on your Strava account so that the password reset email will be sent to the new address.
I only have access to my Stava account on an old mobile phone, which still remembers my password and does not require me to enter it.

Is there a Strava support email address I could write to directly?

Please help.
1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

Hi @wwojtasik 

Sorry to hear about the issues accessing your account. I've escalated this post to our Strava Support - someone will be in touch with you to help you get this resolved.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

3 REPLIES 3

wwojtasik
Mt. Kenya
Hi Jane
I'm sorry but with Strava support – no one contacted me to help you solve this problem. Please contact me and help - I'm waiting. Please.
I'm sorry but with 
Strava support – no one contacted me to help you solve this problem.

The account: "s_wojtasik@o2. pl" belongs to my son and as a father I am asking for help on his behalf. 
Old email (stolen): s_wojtasik@o2. pl
New email: stanislawwojtasik838@gmail. com

Please change the email address in your account details and send it to a new email address with a new password.

Please contact me and help - I'm waiting.
Please.

 

Hi @wwojtasik 

Thanks for your reply. You Support ticket has been received. It's #2949004 and is waiting to be assigned. Someone will be in touch with you soon.  Thanks for your patience.


Jane (she/her)
STRAVA | Community Hub Team

Jane
Moderator Moderator
Moderator

Hi @wwojtasik 

Sorry to hear about the issues accessing your account. I've escalated this post to our Strava Support - someone will be in touch with you to help you get this resolved.


Jane (she/her)
STRAVA | Community Hub Team