I cant access my saved routes or create new routes?

[JesperWahlberg]

Hi...

When I log on and click dashboard to access my saved routes or to create new routes, the feature does not load???

I can access them on the mobile app with no problem though.

Any ideas?

[Jane]

Hello All,

I'm happy to report that we've heard from Engineering that the issues using Strava with Safari browsers have been resolved.  

Sincere apologies with the delay in getting this fixed and if you continue to notice any issues, please let us know right away.

[KittyKat]

Full screen map goes bonkers on my safari browser, does anyone know why? Standard map works ok but as soon as I try to expand it to a full screen map it moves my route trace and goes completely blank when I try to move it around.

[GQ]

Same issue for me. Recurring problem when clicking on full screen in Safari.

[Jane · Accepted solution]

Hello @JesperWahlberg 

Sorry to hear of the problem.  Are you using Safari as your web browser?

We are aware of this issue with Safari browsers and it's been escalated to our Engineering team for investigation. We currently do not have an estimated time of resolution. In the meantime, please use another browser such as Google Chrome as a workaround.

Apologies for the inconvenience!

[KittyKat]

Hi Jane, thanks for your reply. Yes I always use Safari. I've noticed my news feed is taking ages to load now too. I'll use Chrome as a workaround as you suggest and hope they get it sorted soon, thank you.