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incorrect distance totals

katiegage
Mt. Kenya

Hello, all of my yearly totals are incorrect.  It has been this way for a couple weeks now.  Is this a known issue?

1 ACCEPTED SOLUTION

Bryant
Moderator Moderator
Moderator

Hey @katiegage,

I'm sorry to hear that your yearly distance, gear (shoes, bikes) totals, elevation, or hours spent does not appear accurate. It may take a few hours for your stats to update after an upload, but if you're still not seeing your correct totals at this point, please try refreshing your stats (instructions below). If you've already tried using this button, please wait a few hours.

How to recalculate your profile statistics:

To recalculate your profile statistics please access your account on the Strava website using a computer. On your profile page, scroll down to My Stats​​ where underneath you will be able to click "Refresh Stats". After clicking 'Refresh Stats' the button may appear greyed out, this means the system is refreshing.

 

Bryant_0-1720561072739.png

Possible Profile Statistic Discrepancies:

  • The displayed total may have previously been inaccurate due to a previous bug where deleted, cropped, or updated activities did not refresh the profile stats.

KBryant24
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Bryant
Moderator Moderator
Moderator

Hey @katiegage,

I'm sorry to hear that your yearly distance, gear (shoes, bikes) totals, elevation, or hours spent does not appear accurate. It may take a few hours for your stats to update after an upload, but if you're still not seeing your correct totals at this point, please try refreshing your stats (instructions below). If you've already tried using this button, please wait a few hours.

How to recalculate your profile statistics:

To recalculate your profile statistics please access your account on the Strava website using a computer. On your profile page, scroll down to My Stats​​ where underneath you will be able to click "Refresh Stats". After clicking 'Refresh Stats' the button may appear greyed out, this means the system is refreshing.

 

Bryant_0-1720561072739.png

Possible Profile Statistic Discrepancies:

  • The displayed total may have previously been inaccurate due to a previous bug where deleted, cropped, or updated activities did not refresh the profile stats.

KBryant24
STRAVA | Community Hub Team