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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Issue: mismatch between achievements in the feed and achievements in the activity details

Silentvoyager
Kilimanjaro

I wanted to report an issue that I observe from time to time on my activities. Occasionally, when I finish a run and upload it to Strava it shows that I have some achievements there. Then I open the run and look at the list of segments and see a smaller number of achievements there.

For example, today I had two achievements shown in the feed - two second best efforts on segments. But the list segments shows only one second best effort. 

In the past I assumed that could be due to hidden segments. But if I look at hidden segments on the web, I get yet another number of achievements, that is different from the number of achievements in the feed.

It would be good if Strava engineers sorted this out. 

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team