Lost my subscription account

[Danni]

Hello! I recently got a new phone, and tried to login in to Strava. I now have a new account and lost my history. I also paid for the subscription and my new profile is telling me to upgrade. Can I have access to my original account that includes the premium subscription? Thank you so much for your support.

[Scout · Accepted solution]

Hey @Danni,
Thanks for your post. Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and we will investigate further.