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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Mapping over another part of the route - Problems

Mt. Kenya

When devising a new route on Strava's mapping tool from a PC, I cannot draw the return route over an existing section of the route. Manual mode does not seem to solve the problem either. Is there an easy fix, what am I doing wrong, it used to work just fine, and this is the only reason why I pay for Strava. I am already having to post the group rides in Ride with GPS, but I would rather return to Strava is I could get it to actually work like it used to work. Any guidance is appreciated!


Moderator Moderator

Hey @AGW

Thanks for your post. We're going to send this over to our Support team so they can take a look at your account and see what's going on. If you have a similar question please submit a support ticket and we will investigate further.

Scout (she/her)
STRAVA | Community Hub Team