02-09-2023 08:05 PM
can someone explain why my monthly goal numbers show 1 hr and 16.4 miles, when the actual numbers, right below it, are 8:40 hrs and 100 miles? Screen shot above. I am a subscriber. Everything is cycling although some may be trainer or set as MTB etc if that matters. Thanks
Solved! Go to Solution.
02-10-2023 06:19 AM
Hello @DTrumpie
Thanks for posting about this! Often when this happens, it's because the goal that was set wasn't for "all ride" but for "ride".
If you do multiple kinds of rides on Strava (for example virtual rides, mountain bike rides and rides), and your goal isn't set to "all ride", the rides you have categorized as "mountain bike ride and virtual ride" won't count towards your "ride" goal.
See the example below that shows a goal being set up for "ride" instead of "all ride":
I recommend checking the goal you have set up to see if it's set for "all ride". If it's not, you can delete the goal and recreate it choosing "all ride" instead of "ride".
If the suggestion above doesn't resolve the issue, please submit a support ticket and we’ll be happy to investigate further.
02-10-2023 06:25 AM
That was it! Thanks!
02-10-2023 06:19 AM
Hello @DTrumpie
Thanks for posting about this! Often when this happens, it's because the goal that was set wasn't for "all ride" but for "ride".
If you do multiple kinds of rides on Strava (for example virtual rides, mountain bike rides and rides), and your goal isn't set to "all ride", the rides you have categorized as "mountain bike ride and virtual ride" won't count towards your "ride" goal.
See the example below that shows a goal being set up for "ride" instead of "all ride":
I recommend checking the goal you have set up to see if it's set for "all ride". If it's not, you can delete the goal and recreate it choosing "all ride" instead of "ride".
If the suggestion above doesn't resolve the issue, please submit a support ticket and we’ll be happy to investigate further.
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