not getting QOMs I earned

[agnes_]

hi all, what can I do about not getting the QOMs I earned? 

I can't figure out why it's happening - I tried Refreshing stats on both Segment page and Activity page and still does not show as updated. Any ideas? 

[Scout · Accepted solution]

Hey @agnes_, 
Thanks for your post. As @Jan_Mantau noted, this segment could be in your privacy zone. The segment could also be starting or ending within a hidden portion of your activity.
 
Any time a segment starts or ends within a portion of your activity which has been hidden by the activity's Map Visibility settings, this segment will still be matched to your activity but the segment match will be a private match. Private segment matches are only visible to you when you view your own activity. No one else on Strava can see private segment matches on your activity. Similarly, these private matches are not eligible to be listed on our public leaderboards.
 
If this is the case, you are able to make your segment effort public so that it is eligible for public leaderboards and achievements. This action is performed by using the 'Edit Map Visibility' option after navigating to the activity on your account. Once you have ensure this change is successfully saved, your segment effort should be immediately displayed on the leaderboards.
 
Map Visibility & Default Privacy Settings:
It should be noted that the Map Visibility settings on your Strava account are considered your default Map Visibility settings. These default settings are applied to each new activity uploaded to your account. Excluding editing a hidden address, changing the Map Visibility settings on your account will only affect new activities you upload and will not affect the Map Visibility settings on any previously uploaded activities.
 
If you wish to change your account's default preference, learn more here.
If you wish to update an individual activity, learn more here.
 
To read about Map Visibility, please refer to this article. And for more information on all of our privacy controls, please visit our privacy center and take the time to ensure your selections in Strava represent your intended experience.
 
If this is not the case, please submit a support ticket and someone from our Support Team will be able to assist you with this.

[Jan_Mantau]

Congratulation! Please check if your ride is visible to everyone and if the start and end of the segment isn't in your privacy zone. In case both checks out okay can you show us a screenshot of the woman segment leaderboard too?