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Notifications not showing / app freezing

Mt. Kenya

For days now I can't see my notifications because the page is constantly loading, this is all I ever see! I have uninstalled the app, switched my phone on / off, logged in/ out and nothing seems to help. The app is constantly freezing as's so frustrating I expect better when paying for a subscription service!



Moderator Moderator

Hello @Tess256 

Thanks for posting about this and sorry to hear you're experiencing these difficulties.  

You mention that you've already tried uninstalling and reinstalling the App and the problem persists.  I'm wondering if this could be some kind of a network permissions issue.  Have you tried using Strava on a different WiFi network, or turning off WiFi altogether and trying it on your data provider network?  The results of that would give us more information about what might be going on.

Jane (she/her)
STRAVA | Community Hub Team

I had the same problem with the notifications not loading in the strava app (up to date iOS). Notification count on the app icon is increasing correctly. Network suggestion didn’t fix it but deleting and reinstalling the app  did. 

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