PB/PR/Best Efforts not updating / Achievements not updating

[Teegan]

Hi there I set my PB a little while ago and it's not showing in my best efforts, can anyone help is it's not pausing and the elapsed time and moving time match. My time previously was 28.25

[Scout · Accepted solution]

👋 Hey All, 
Thanks for your posts and sorry for the trouble! There was a delay in achievements posting for activities today. If you are not seeing your achievements refresh within a few hours, please submit a support ticket and our support team will further investigate. 

[mvlon]

Hello I am also having the same issue, I have also tried all solutions but still does not work 

  

[anchskier]

@mvlon - I think it has updated now.  I just looked at your profile page and it is showing your 5k PR as 20:39 and was from an activity 3 hours ago.  That seems to match up pretty well with the screenshot you posted above about today's activity. 

[MonicaBenton]

My 5k today is also not showing.  It is my second best time.  I made a point to go 3.31 miles. 

[anchskier]

Can you post a link to the actual activity?  It might help to see in case there is some odd thing causing the issue.  

One question though, what was the total distance for the run?  Did you go a little over 5k, or stop right at the exact 5k distance?  Sometimes what is showing on the device is rounded up, so if it says 5.0km, you may actually be at 4.95km and it won't register as a 5k distance for any achievements.  Due to that, I always make sure to go beyond the base distance I am shooting for by a couple tenths of a km just to be safe.

[Teegan]

It has now updated showing it as my PB. Think there was a delay but an hour later it is now showing. Thanks