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(RESOLVED) Saved route not visible

FloodyC
Mt. Kenya

Hi, recent problem. I create a route - either drawing it on the app, or upload a gpx file, hit save and all should be fine. However the app shows (by the saved route count) that the route is created, yet it doesn’t appear in my list of saved routes! Website no better, the newly created route not displayed. Tried website using Chrome, no good. Did all obvious things like logout, delete app, remove cookies. No joy. Any ideas? I have logged a ticket but no idea how long that’ll take. Thanks. 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Our team has noted that this has been resolved. If you are having any issues, please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

3 REPLIES 3

Scout
Moderator Moderator
Moderator

Our team has noted that this has been resolved. If you are having any issues, please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Scout
Moderator Moderator
Moderator

👋 @FloodyC & @Nsedg

Thank you for posting and sorry to hear of the issues you are having!  We are currently investigating this. I'll update this thread when I know more. 

Thanks for your patience.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Nsedg
Mt. Kenya

Same issue, reported it.