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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

route creator not working

runnerpeach
Mt. Kenya

Route creator is not working. Freezes. First time I've had this problem. Is there a bigger problem?

 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @runnerpeach
Thanks for your post. We're going to send this over to our support team so they can check this out.
In the meantime, please try creating a route using a different browser to see if this is isolated to the browser you are using. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

4 REPLIES 4

Scout
Moderator Moderator
Moderator

If other are having an issue with route builder, please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Scout
Moderator Moderator
Moderator

Hey @runnerpeach
Thanks for your post. We're going to send this over to our support team so they can check this out.
In the meantime, please try creating a route using a different browser to see if this is isolated to the browser you are using. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Seems to be specific to my home starting location 

Hey @runnerpeach
Our support team has reached out via email requesting additional information to further investigate. Please respond to that support email or submit a new support ticket if this is still an issue.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

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