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Signup Issue

inmobation
Mt. Kenya

Hi all,
Seems google has released new login screen and that could have impacted signup in strava.
I have tried to create a new account using an already existing Gmail account, and Strava returns me an error that I have to accept to share name info.. but indeed I do not see any screen to accept anything, Strava throws directly error, has someone else having same issue?

inmobation_0-1709731734674.png

 

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

Hi @inmobation 

Thanks for your post.  I recommend checking your App permissions on your phone.  To do this:

Go to phone Settings>Choose Apps>Choose Strava> check permission settings.

Let me know if that helps.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Jane
Moderator Moderator
Moderator

Hi @inmobation 

Thanks for your post.  I recommend checking your App permissions on your phone.  To do this:

Go to phone Settings>Choose Apps>Choose Strava> check permission settings.

Let me know if that helps.


Jane (she/her)
STRAVA | Community Hub Team