Hey @jacenty1112,

It sounds like you may have ran into a duplicate account issue. We're going to send this over to our Support team so they can take a look at your account. If you have a similar question please submit a support ticket and we will investigate further.

Update from our support team: This was due to a duplicate account created as @Bryant noted. For those who have a similar inquiry, please check out our support page about Merging Duplicate Accounts for steps to resolve duplicate account issues.