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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

statistics problem

jacenty1112
Mt. Kenya
hallo,
how to recover statistics?
after logout all my statistics is gone-after login.
my profile is on this email adres
1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Update from our support team: This was due to a duplicate account created as @Bryant noted. For those who have a similar inquiry, please check out our support page about Merging Duplicate Accounts for steps to resolve duplicate account issues. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Scout
Moderator Moderator
Moderator

Update from our support team: This was due to a duplicate account created as @Bryant noted. For those who have a similar inquiry, please check out our support page about Merging Duplicate Accounts for steps to resolve duplicate account issues. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Bryant
Moderator Moderator
Moderator

Hey @jacenty1112,

It sounds like you may have ran into a duplicate account issue. We're going to send this over to our Support team so they can take a look at your account. If you have a similar question please submit a support ticket and we will investigate further.


KBryant24
STRAVA | Community Hub Team