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05-16-2024 11:52 PM
Hi.
15.05.2024 All statistics from this year and earlier are gone. There are only rides from May 15.
What happened? 2014-2024 = 0 stats 😞
Solved! Go to Solution.
06-13-2024 09:57 PM
Update from support ticket: Everything is back to normal. There were no statistics visible for 3 days. Now everything is ok.
06-13-2024 09:57 PM
Update from support ticket: Everything is back to normal. There were no statistics visible for 3 days. Now everything is ok.
05-17-2024 05:07 AM
Hi @Jane I only have one account. I can see all the training sessions that took place before. You just can't see the annual statistics.
M,T,W,T - there was training every day. He sees but...
05-17-2024 05:55 AM
Thanks for the reply. Please proceed with submitting a Support ticket.
How to Submit a Support ticket
05-17-2024 04:50 AM
Hi @IgorB
Thanks for posting about this. It sounds like you may have accidentally created a new/duplicate Strava account. Please try the following:
If you discover you do in fact have two accounts, you can merge then together Account Merge Instructions
If the steps above don't resolve the issue, please submit a support ticket and someone from our Support Team will be happy to work directly with you to troubleshoot further.
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