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Strava route suggestions not working now

SpiceyHoney
Mt. Kenya

My app seems to have updated recently and now the Strava route suggestions is not working.

It will not come up with any routes when I ask for hills, hard efforts, off road etc from my location even though it used to have dozens of suggested routes.

If you remove some of the filters, eg difficulty, it might come up with a supposedly hilly route that is pancake flat, and not starting anywhere near your location.

It really isn't fit for purpose at the moment, which is really frustrating as it is the main reason I pay for premium .

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

👋 Hi All! 
Thanks for your posts. We appreciate your feedback on the updated mobile Maps tab. We are currently investigating the cause of the filter issues that you are seeing. I've passed the information you provided along to the product team so that we can look into a possible solution for these issues and how we might improve this experience.

If you have specific examples, please submit a support ticket (or send an email to support@strava.zendesk.com)  and provide specific examples where the updated routebuilder is not meeting your expectations. For example, are you seeing this issue with certain sport types or filter selections? The more specific the examples, the more actionable feedback we will be able to provide to the product team. Please direct your email to the attention of Bruce. 

Thank you for your time.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

5 REPLIES 5

Scout
Moderator Moderator
Moderator

👋 Hi All! 
Thanks for your posts. We appreciate your feedback on the updated mobile Maps tab. We are currently investigating the cause of the filter issues that you are seeing. I've passed the information you provided along to the product team so that we can look into a possible solution for these issues and how we might improve this experience.

If you have specific examples, please submit a support ticket (or send an email to support@strava.zendesk.com)  and provide specific examples where the updated routebuilder is not meeting your expectations. For example, are you seeing this issue with certain sport types or filter selections? The more specific the examples, the more actionable feedback we will be able to provide to the product team. Please direct your email to the attention of Bruce. 

Thank you for your time.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Twing
Mt. Kenya

Agreed, Routes does not work anymore. 

Matt_C
Mt. Kenya

Same here, i used to plan my routes this way, lt's not working anymore

BartL
Mt. Kenya

I have a temporary workaround :

Route generation is broken as of Strava Android v354.13 (april 10th), but the previous version v353.16 (april 4th) IS still working.

Procedure to rollback:

1) uninstall Strava

2) install APKMirror installer from Play Store

3) download strava v353.16 from the apkmirror website : the bundle version (for me the first download option: 480-640 dpi)  https://www.apkmirror.com/apk/strava-inc/strava-running-and-cycling-gps/strava-running-and-cycling-g...

4) open the APKMirror Installer app (step 2) and select the downloaded file (step 3)

5) final step *important* : open play store, search for Strava, and UNCHECK "auto update" on the top right 3 dots ...

Et voila, working route generation... for now 🙂

BartL
Mt. Kenya

I have kinda the same issue :

Since the latest android app update, automatic route creation based on parameters (distance, surface, height) no longer seems to be working and only some saved routes from other users are suggested.

As I use it to generate routes of +150km, now it no longer finds any routes, where it always used to suggest 3 generated routes.

I have also been using Strava Premium mainly for this specific reason for the last 3 years, making Premium now also mostly useless for me.

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