No suggestions?

Wrong forum?

/Ulf

Hello @ulfhjensen 

Thanks for posting. It sounds like your timezone may not be set correctly. We use your account's timezone to determine start time for activities that do not contain GPS information (indoor, workouts, swims, etc.). Please try the following:

1. Access your account through the Strava Website


2. Go to Profile > Settings


3. Select your current location and type in Los Angeles & Save (this is to reset the time zone, we recognize this is not your accurate location. You will reset your location in step 5)​


4. Select Refresh Page​​


5. Enter in your correct location & Save.


6. Select Refresh Page (if the time zone still does not refresh to match your location please try step 3 again and then refresh the page followed to ensure the time zone and location match. Then enter your correct location again and refresh the time zone). Sometimes the timezone gets stuck and just needs to get adjusted back and forth to reset itself. Once it is set and is accurate it will not revert back.

This should resolve the time zone issue you are experiencing for all future activities. Unfortunately, the only way to fix the timestamps on your existing activities is to re-upload them. This will require that any existing versions of that activity get deleted so that the new version(s) can be uploaded. Keep in mind this will remove all kudos, comments, and photos associated with the original activity.

Please give that a try and let us know if it solves the problem.

Thanks, Jane.

I did as suggested and will have a session tomorrow and check out the result and let you know.

Hello @ulfhjensen 

Thanks - be sure to let us know if this resolves the issue.

That did solve the "problem". Many thanks for your suggestion, Jane.

I've been having this same problem except Strava keeps setting my activities as having happened in the future. I use a Withings watch and after I finish tracking an activity on Withings, I get an immediate notification from Strava congratulating me for my workout, but then it still doesn't actually put my workout in until like 9 hours later, which often makes it tomorrow. THEN, because the time stamp is so wildly different, Strava talks to Withings and Withings imports the Strava workout as an entirely new one, so I end up with a double record in Withings and a just plain incorrect record on Strava. I've tried these instructions you gave here and they did not fix anything. Help?

I tried the same steps and it is not working for me. Can you please let me know how to fix the issue

For some reason, my Strava logs my activities with the incorrect date and time. I have checked my settings, and my time zone is correct. However, every time I finish a workout, it appears as if I did it 5 hours later.

Yes, it worked! Thank you!

I also have the same problem. Timezone in strava is -9hrs wrt actual time i did train on zwift.

I checked that the location in the strava app for my profile is indeed set to the Netherlands.

I also checked the timezone in my profile. This was indeed at +10hrs, whereas the Netherlands should be +1hrs. However, also adjusting this, did not solve the problem. Any suggestions?

Hi @iemseverens 

Thanks for your post. Even if your location appears correctly on your profile, it may not be set correctly in our servers. Apologies for this. I recommend working through the steps below to correct this:

1. Access your account through the Strava Website


2. Go to Profile > Settings


3. Select your current location and type in Los Angeles & Save (this is to reset the time zone, we recognize this is not your accurate location. You will reset your location in step 5)​


4. Select Refresh Page​​


5. Enter in your correct location & Save.


6. Select Refresh Page (if the time zone still does not refresh to match your location please try step 3 again and then refresh the page followed to ensure the time zone and location match. Then enter your correct location again and refresh the time zone). Sometimes the timezone gets stuck and just needs to get adjusted back and forth to reset itself. Once it is set and is accurate it will not revert back.