Subscription paid to incorrect account

[Davidecardillo]

Good evening, I made a mistake in making the annual Strava subscription, by mistake it was uploaded to an account that I didn't even know I had and that I don't use anyway. I asked for help in the Strava chat but no one answered me. Can I do something? ?can I move the subscription??? in the meantime I have suspended it on that account.....or should I resign myself to having lost the money???

[Scout · Accepted solution]

Hey @Davidecardillo, 
We're going to send this over to Support team so they can take a look at your account and further assist you.
If you have a similar question please submit a support ticket and we will investigate further.