What is the complicated issue I’m solving??
<<< I lost access to an email address (which was part of a Google suite, so no actual password but click-through logins). I can no longer log into a paid account. >>>
That’s literally it.
Since I lost my account, I had created another account to contact Strava support. I submitted tickets, emailed the support desk directly, and attempted to call.
No help whatsoever. Now if I submit a ticket, it becomes flagged as solved (wth??)
All I needed is to change the email to the account so that I am able to log into my account (shouldn’t it be a given if I’m paying the subscription???). It’s not that complicated. You should have built the functionality to recover an account in case they lost an email address or Facebook account. People change jobs and they become logged out of what they had. Don’t you get it??
How many more hours should a paying customer spend on solving this issue? It literally should’ve taken 2 minutes to resolve. The inefficiency and lack of customer support is ridiculous.