1 ACCEPTED SOLUTION
Hey @JA,
Thanks for your post. Please try our initial troubleshooting step of deleting and reinstalling the Strava app. Our recommended instructions are below:
1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application
Note: You will not lose any data if you do this since all data is stored on the Strava servers.
Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
If you have issues after doing the above, please submit a support ticket and our support team will further assist you.
Cheers,
Scout (she/her)
STRAVA | Community Hub Team
Hey @JA,
Thanks for your post. Please try our initial troubleshooting step of deleting and reinstalling the Strava app. Our recommended instructions are below:
1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application
Note: You will not lose any data if you do this since all data is stored on the Strava servers.
Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
If you have issues after doing the above, please submit a support ticket and our support team will further assist you.
Cheers,
Scout (she/her)
STRAVA | Community Hub Team
