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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

What happened to stats of people I'm following?

bruce19
Mt. Kenya

I was off STRAVA for about 6 months. I'm a paid subscriber. When I went back on to upload a cycling ride I was met with a blank screen with some headers. After searching through the headers I found my activities. But, I can't find the rides of any of the people I'm following. I went to the profiles of these people and it says I'm following them. What is going on? FWIW a couple sent me kudos for my recent rides so I know they see me. STRAVA customer service is worse than useless. They don't return emails.

1 ACCEPTED SOLUTION

Bryant
Moderator Moderator
Moderator

Hey @bruce19,
I apologize you've experienced this issue. 

To do a little further digging, I've escalated this post to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


KBryant24
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Bryant
Moderator Moderator
Moderator

Hey @bruce19,
I apologize you've experienced this issue. 

To do a little further digging, I've escalated this post to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


KBryant24
STRAVA | Community Hub Team