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12-29-2023 08:03 AM
Hello, i have a problem with year in sport.
I cant share it for some reason it keeps loading when i click to what i want to share it.
Anyone else got this problem? And so how to fix it
01-07-2024 06:44 PM
Hi all,
I'm facing the exact same problem, with a Samsung Galaxy S23 Ultra (if this one is lacking resources to share a few images... no other phone will be able to do it!). Don't know why but I couldn't share more than 4 pictures...
I submitted a support ticket and Charles basically gave the same answers as above.
I ended up sharing 4 by 4 images via Gmail, saved the pictures and then publish all of them in one publication on Strava... not very convenient, I agree, but it worked... Hope that helped!
01-06-2024 10:02 AM
Same problem with a Samsung s20 FE Android 13
01-02-2024 11:05 AM
Same issues here. I can't share anything from Strava, not only the year in sport stats... Tried on 2 devices but the result is same.
01-02-2024 10:33 AM
Hello @TheGreatGuy,
Thank you for surfacing that you are having trouble sharing your Year in Sport using the Strava app. Our team has found that some athletes with devices that are on the older side of the spectrum may encounter trouble when generating images to share. To address this trouble we have some instructions to try:
While involving more steps that using the dedicated Share option, capturing screenshots of the cards/slides you would like to share and then cropping out any unwanted UI elements is another way to share your Year in Sport. Use the following links for information on how to capture a screenshot on an Android phone or an iPhone.
If your Year in Sport issues are not resolved by these troubleshooting steps, we invite you to submit a support ticket and someone from Strava Support will work with you directly to troubleshoot further.
01-02-2024 10:38 AM
Hi Charles.
Thanks for the workarounds. I'll try and see if it works.
But I'd like to point that the information that this is occurring only in older devices is not accurate. I have a brand new Samsung Galaxy S23 that I'm using for less than 2 weeks and I'm having the same issue, as I already pointed out.
Regards.
01-01-2024 03:31 AM - edited 01-01-2024 03:32 AM
Have same problem, tried logging out, restarting strava, but nothing helps
12-31-2023 07:04 AM
Same thing here. Frustrating.
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