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I am extremely annoyed and disappointed by how support teams is handling  my request. 

I purchased a subscription for a family plan to share with my cycling buddies.

something went wrong and the person in charge of the ticket is just going in a loop to avoid fixing the problem.

I paid for the subscription and my friends cannot join most likely for a glitch in the system.

but the guy in charge of the ticket (his name is Hans) is replying every 2-3 days and doing nothing.

he asked that each member of the plan should open a separate ticket and still not doing anything. Just buying time before going on vacation I guess.

Is it possibile to escalate my case ?

time is clicking for a paid subscription that my friends cannot use and I really feel hopeless that this will be fixed. 
 

 

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access. Our Support Team makes every effort to resolve issues - we ask for your patience.

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