Welcome back to Wisdom Wednesday! Every other Wednesday we'll drop a question in the Community Hub. You then have 9 days (that's until the following Friday) to showcase your Strava knowledge and answer the question.
Question: I can't log in and I believe my support ticket response is going to an email I don't have access to. What can I do?
Remember to submit your answer in the comments by March 22nd. The winner will be randomly selected from the correct answers to win a free one-month Strava subscription! 🙌
The lucky winner will be announced on March 27th.
Already a Strava Subscriber? You'll get a free month added to the end of your Subscription period.
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Kimberly22 (she/her)
STRAVA | Community Hub Team
Contact support directly at this address:
Include the URL of your profile page if you can, or any other info so they can identify you. Support can switch your account over to the new email address and provide a temporary password.
Sources:
https://support.strava.com/hc/en-us/articles/216918817-How-to-Switch-to-an-Email-Password-Login
https://support.strava.com/hc/en-us/articles/216917777-How-Do-I-Contact-Strava-Support
JBW-Florida (he/him)
STRAVA | User Community
Thank you to those who participated and congratulations to @JBW-Florida, the winner of this round of Wisdom Wednesday!
To learn more about login troubleshooting, check out these support articles:
Account Access Series, Part 1: Log In
How to Switch to an Email & Password Login
Kimberly22 (she/her)
STRAVA | Community Hub Team
