Hi,
I created a new Strava account ("Team Nitro") a few days ago to host a developer app for a local athletics coaching tool (~30 athletes). I subscribed to Strava as required since June 2026 to access the Standard API tier.
My payment card expired before the renewal. Since then, my account is completely inaccessible, I get a "you cannot access this page" error on every page, including billing settings. I can't log in on mobile either.
I have no way to update my payment method from within the account.
Could a moderator or Strava team member help me restore access to billing settings so I can update my card and reactivate the subscription?
Account details:
- Account name: Team Nitro
- Email: teamnitro.usca@gmail.com
-Client ID: 273772
Thank you.
