Hi Strava developer community,
I've built a running coaching app called VITE that uses the Strava API to automatically sync users' activities and match them to their training plan sessions.
My app is fully set up:
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✅ Public website with valid URL
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✅ Public Privacy Policy page
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✅ App icon uploaded
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✅ Authorization Callback Domain correctly set to my production domain
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✅ Scope:
activity:read_all -
✅ OAuth flow working correctly (web + mobile via deep link)
The issue is that my app is stuck at a limit of 1 authorized athlete. I've submitted the access extension request multiple times over the past weeks but have received no response and the limit hasn't been updated.
I currently have 1 athlete connected (myself) and cannot onboard any other user — which completely blocks my ability to beta test with real users.
Has anyone managed to get this limit lifted? Is there a specific process or contact I'm missing? Any advice from developers who went through this would be really appreciated.
Thanks