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Athlete Increase Request - Client 200790

  • Aug 26, 2026 10:38 AM UTC
  • 3 replies
  • 199 views
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Hello,

I am contacting you regarding my recent request to increase the limit on the number of athletes logged into my app. When do you expect this request to be processed? 

My customer number is 200790.

Please feel free to contact me if you have any further questions.

 

Best regards,

Baptiste 

3 replies

Jan_Mantau
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  • Jan_Mantau
  • Hub Powerhouse
  • Aug 26, 2026 5:48 PM UTC

Please lookup section 3.6 in the API policy about the not fixed review time and that further contact is initiated by Strava.

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  • Colo
  • Author
  • Hub Rookie
  • Sep 5, 2026 10:46 PM UTC

Hello ​@Jan_Mantau, thanks for your answer. Still no news about my request. Do I need to do something else ? 
Thanks ! 

Jan_Mantau
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  • Jan_Mantau
  • Hub Powerhouse
  • Sep 6, 2026 12:08 PM UTC

Unfortunately there is nothing you can do. Many posts here report waiting time of many months. 

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