I was wondering what the response times are at the moment. Saw a few related posts about backlogs but they were a while ago. Accidentally got someone banned so it is kind of urgent… Also have a ticket open for a different issue. One has ‘high’ priority and one has ‘normal’ prio. Does this make a difference?
Answered
Average Strava Support Response Time
+1Best answer by Marya
Hi all, we’ve checked the ticket numbers and account associated with the case and it’s currently being investigated by a team member with the affected party. Updates will be shared in the ticket with the affected party directly.
+23I’m afraid that there is still a significant backlog of issues with the Support Team.
+1Thanks for your answer. Support ticket numbers are: #3610133
#3612653
Banned account:
https://strava.app.link/WkfWe3TrsXb
+1Thanks for your answer Bryan.
Ticket numbers are:
#3610133
#3612653
Hope this backlog is cleared soon! Would be sad to see an account banned for a long while due to a stupid mistake.
+1One ticket was also marked as solved just now, but nothing has changed and he still can't login. Strange to say the least.
+23
+22- Community Manager
- 623 replies
- Answer
Hi all, we’ve checked the ticket numbers and account associated with the case and it’s currently being investigated by a team member with the affected party. Updates will be shared in the ticket with the affected party directly.
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