The support article referred to after admin closing it does not provide a solution from multiple users reporting.Media galleries missing in the iOS app Photos still visible on the website Issue affecting multiple accounts and devices Reinstalling the app does not resolve the issueAs this is a reproducible issue affecting several users, please log it as a bug and escalate it to the engineering team. Can you confirm whether this issue has been logged with engineering and provide the bug/reference number?

Question

Bug Report: Media Gallery Disappeared on iOS for Multiple Users

Forum|Forum|22 hours ago
July 20, 2026
3 replies
39 views

C

+1

chja01
Hub Rookie

The support article referred to after admin closing it does not provide a solution from multiple users reporting.

Media galleries missing in the iOS app
Photos still visible on the website
Issue affecting multiple accounts and devices
Reinstalling the app does not resolve the issue

As this is a reproducible issue affecting several users, please log it as a bug and escalate it to the engineering team. Can you confirm whether this issue has been logged with engineering and provide the bug/reference number?

+26

Jan_Mantau
Hub Powerhouse
Forum|Forum|21 hours ago
July 20, 2026

This forum is not supposed to offer solutions or forward bug reports, because it’s not a general Strava forum. Therefore bug reports or general questions will be closed without further assistance. This here is simply the wrong site to submit bug reports. The only ways to do that are the chatbot in the Strava help center and the Strava support email address.