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Question

Charged Twice for Subscription

  • May 17, 2026
  • 1 reply
  • 22 views

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I accidentally subscribed to STRAVA in April and cancelled it immediately. I tried to dispute the charge on Apple, and it said my refund was accepted, but I still have not been refunded. Then, I realized I was charged on another one of my credit cards as well for Strava subscription. I thought perhaps somehow an account was made using both of my emails, hence the duplicate charge. But, when I tried to see if I can log into my other account, I wasn’t able to. This who situation is so frustrating, I’ve been charged for something I don’t even use nor will I be using in the future. The whole process of contacting a customer service and getting to solve the issue is also very pathetic, because I just get directed from one webpage to the next, with no solution. I would like to find out who I can contact regarding this and get my refunds. 

1 reply

Jan_Mantau
Superuser
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  • Superuser
  • May 17, 2026

Hi ​@Romee6 , you can contact Strava with the form https://support.strava.com/hc/requests/new. You have to be logged in to submit your request.