I’m hoping someone from Strava can help because I’ve ended up in a frustrating billing loop.
I purchased an annual Strava membership directly, but it never activated Premium features on my account. To get access, I followed the prompts in the app and ended up purchasing a second subscription through the App Store. That immediately unlocked Premium.
I then followed the guidance to have Apple cancel the duplicate App Store subscription. Unfortunately, after Apple canceled it, my original annual membership was also removed. Now I’ve paid for an annual subscription but no longer have Premium access.
I’m looking for one of the following resolutions:
- Restore my original annual membership for the full remaining term, or
- Refund the appropriate charge if the original subscription cannot be restored.
I have receipts for both purchases and can provide any additional information needed. I’d appreciate any assistance in resolving this as soon as possible.
Thank you.
