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Question

Increase in the number of users

  • January 12, 2026
  • 3 replies
  • 144 views

A few days ago I requested an increase in the number of athletes for my application.

I submitted the form requesting the first increase in users to allow more authenticated users. It went from 1 to 999.
Last week I submitted another form requesting an increase to more than 999, and the quantity was not changed. I requested an increase from 999 to 20,000.
I would like to understand why the increase has not been updated, since the form was approved and I followed all the steps for submitting the information.

 

3 replies

Jan_Mantau
Superuser
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  • Superuser
  • January 12, 2026

Hi ​@Kelvia, we as users wouldn’t know. You have to write to developers@strava.com and ask why they approved your request without changing anything.


trainingsparkle
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From what i understand they only increase if you (almost) reach your limit.


ActivityFix
Superuser
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  • Superuser
  • January 13, 2026

From what i understand they only increase if you (almost) reach your limit.

Just to add more detail to what you’ve said, from the Rate Limits page @ https://developers.strava.com/docs/rate-limits/

Adjustment Requests

There are four steps

1) Create Demand

We only raise rate limits for apps that are approaching capacity. Check the API page to be sure you qualify.