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More than 10k users but not on "Extended Access Tier"?

  • June 1, 2026
  • 5 replies
  • 157 views

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Just wondering if other devs have got apps with > 10,000 users, but got allocated to the “Standard Tier”?

Are we supposed to apply for Extended Access? What if we don’t, or get rejected? Do we get limited back to 9,999 users?

5 replies

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  • Hub Explorer
  • June 1, 2026

Extended Access Tier, but with the message that we must start a subscription 😗

 


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  • Hub Rookie
  • June 2, 2026

How to extended? It is not show the button..we have 100k users


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  • Hub Explorer
  • June 2, 2026

How to extended? It is not show the button..we have 100k users

If you have 100k users and your account is not automatically converted to ‘Extended Access Tier’, I suggest to contact Strava developer support. In our case the account was automatically converted yesterday.


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  • Author
  • Hub Explorer
  • June 2, 2026

How to extended? It is not show the button..we have 100k users

If you have 100k users and your account is not automatically converted to ‘Extended Access Tier’, I suggest to contact Strava developer support. In our case the account was automatically converted yesterday.

@hophoff, so was your account initially on standard tier, or straight to extended without having to contact dev support?


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  • Hub Explorer
  • June 2, 2026

How to extended? It is not show the button..we have 100k users

If you have 100k users and your account is not automatically converted to ‘Extended Access Tier’, I suggest to contact Strava developer support. In our case the account was automatically converted yesterday.

@hophoff, so was your account initially on standard tier, or straight to extended without having to contact dev support?

We didn't have to contact dev support, our account was automatically set to Extended.