Hi all,
Our client ID: 218247
Posting here because I've exhausted every available channel and still can't get any response from the Strava API Developers Team.
Timeline of the case:
- March 31 – Initial request submitted
- April 4 – Received a reply asking for additional information
- April 7 – Sent all the requested information back
- April 14 – Resubmitted the form
- April 15 – Sent a follow-up reminder
- May 4 (today) – Still complete silence
That's nearly five weeks since the original submission and almost three weeks with zero response since my last reminder.
What I've already tried, in case anyone suggests it:
- Official contact forms
- Support email
- Support chatbot
- LinkedIn outreach to team members
At this point our API integration is fully blocked and we have no visibility into when — or whether — the case will be picked up. This isn't a technical question I can solve myself; it requires someone from the API team to actually respond.
Questions for the community / Strava staff:
- Has anyone else experienced delays of this length recently?
- Is there a working escalation path I'm missing?
- Could a Strava staff member confirm the case is at least in the queue?
Any pointers would be genuinely appreciated.
