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Answered

Not hearing back: Athlete Limit Increase

  • April 2, 2026
  • 11 replies
  • 227 views

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Has anyone experienced submitted the athlete limit increase form and not hearing definite answer about your application? I’ve submitted and followed up by email but haven’t gotten a response. 


Saw this reply in a different thread, but having followed up by email and not getting a reply I’m stuck on what to do next. 

Thanks!
 

 

Best answer by Emily_A

Hi ​@pizzamiheart 

Please ensure you’re reaching out to developers@strava.com. 

Reviews can take 7-10 business days.

 

11 replies

  • Answer
  • April 2, 2026

Hi ​@pizzamiheart 

Please ensure you’re reaching out to developers@strava.com. 

Reviews can take 7-10 business days.

 


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  • Author
  • Hub Rookie
  • April 2, 2026

Thanks for the reply, Emily! That’s the email I’ve got and have reached out to. I’ll keep an eye out over the next few days. I originally applied on March 13th.


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  • Hub Starter
  • April 3, 2026

Hi ​@pizzamiheart

I’ve been having the same issue. I submitted an initial request in February and another one on 20 March. I followed up by email, but I have heard nothing. 

If you hear anything, please can you update this thread? I’ll do the same too. 

Cheers,

Lee


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  • Author
  • Hub Rookie
  • April 3, 2026

For sure ​@firmo, will do!


  • April 3, 2026

Hi ​@firmo

Please reach out to our team with your client ID. Thanks!


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  • Hub Starter
  • April 3, 2026

idem


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  • Hub Rookie
  • April 8, 2026

Hi ​@pizzamiheart

I’ve been having the same issue. I submitted an initial request in February and another one on 20 March. I followed up by email, but I have heard nothing. 

If you hear anything, please can you update this thread? I’ll do the same too. 

Cheers,

Lee

Had the same issue. :(


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  • Author
  • Hub Rookie
  • April 8, 2026

@Jaypennson I see!

@Emily_A I followed back up with the developers email on 3/30. Haven’t heard back yet. Sounds like others are in the same boat. 


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  • Hub Starter
  • April 14, 2026

has anyone heard back yet? I’ve also submitted my request a while back and followed up via email but have not heard back.


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  • Hub Starter
  • April 15, 2026

Hello, also adding to this thread. Got pushed back on my initial request with instructions to add more context and then never heard back for the second request. Tried sending an email but also no response (client ID 196063)


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  • Hub Starter
  • April 15, 2026

Adding a canary to the mine.  I just submitted my first application requesting 10-25 athletes.