Hello Strava Developer Community,
We are looking for guidance regarding athlete capacity expansion for an approved production application.
Our app is already live in production and has now completely reached the athlete connection limit.
Current Status:
- Athlete limit: 999
- Currently connected: 999
- New users are now unable to connect their Strava accounts
Application Details:
- App Name: Dare2Gear
- Client ID: 159933
- Category: Performance
We have already submitted multiple athlete capacity increase requests through official support channels and replied with production details, screenshots, and compliance information. However, we are currently only receiving generic/template responses directing us back to the documentation and request forms.
To clarify:
- Our application is already approved and active in production
- We use OAuth-authenticated access only
- We do not scrape, resell, or redistribute athlete data
- The app is being used by real users/athletes
- The limitation is now actively blocking onboarding
We are requesting guidance on:
1. How to get this escalated for manual review
2. Expected timelines for athlete capacity expansion
3. Whether additional verification steps are required for existing approved apps
Even an interim increase would help prevent onboarding disruption while the review is processed.
If anyone from the Strava API team or developers who have gone through this process can advise, we would greatly appreciate it.
Thank you.