Hi Strava Developer Team,
Our app currently has an athlete capacity limit of 999 connected users. We reached this limit much faster than expected—around 202 new users connected in just the last 10 days, and new users is growing fast and they may not able to connect their Strava accounts. when I go above 999
I have a few questions about the athlete capacity increase process:
- When is the right time to request an increase from 999 to 10,000 connected athletes?
- Should I submit the request as soon as I reach the limit, or is there a recommended threshold? like 300/400
- What information does the Strava team typically require to approve the increase?
- How long does the review and approval process usually take?
- Is there anything I can do to help speed up the approval process?
I’d appreciate any guidance from the Strava team or developers who have gone through this process.