Hi,
I'm looking for guidance on how to increase the athlete connection limit for my existing Strava API application.
My app has already been approved for a capacity of 999 connected athletes, and that limit has now been reached. As a result, new users are unable to connect their Strava accounts, and I'm receiving complaints from users who cannot access the app.
I submitted the Strava API Program Submission Form several weeks ago to request an increase, but I haven't received any response.
I also contacted Developer Support by email, but their automated reply stated that athlete capacity increase requests are not reviewed via email and directed me to the Developer Community Hub.
Could someone from the Strava team please clarify:
- What is the correct process for requesting an increase beyond the existing 999-athlete limit?
- Is there a way to escalate a pending capacity increase request when the current limit has already been reached and new users are being blocked?
- Is there an expected timeframe for reviewing these requests?
Application details:
- Application name: Watch Face Activity Reader
- Current approved capacity: 999 athletes
- Current connected athletes: 999 athletes
- Requested capacity: 10,000 athletes
Any guidance on how to proceed would be greatly appreciated.
Thank you!
