Hi all,
Looking for guidance on escalating an athlete-capacity increase request that's been pending with no response for a while.
App: Gains In Motion (GIM) — a training analysis app for our local running community, built on Strava OAuth. Currently capped at the default 10-athlete limit.
What we've done:
- Submitted the capacity increase request and followed up once via email
- Completed all required integration standards: webhook subscription, athlete deauthorization handling, and a published privacy policy
- No response yet on review status
We're a free, community-run app (not commercial) looking to expand to 100+ runners in our local group in the coming weeks, and the pending review is currently the only thing blocking that.
Could anyone point me to the right way to escalate this — is there a faster channel than the standard support form/email, or a typical turnaround time we should expect? Happy to share our Client ID if that helps someone from the team take a look.
Thanks in advance!
