I completed the request from a week ago after following all the instructions very specifically (making sure all 10 athlete connections were already used, full documentation and screenshots of how the athlete connections are used etc.
Our application is in a closed beta process with coaches and not being able to support the majority of them (it’s a solution for team sport coaches) and every team has 20 - 40 athletes so the 10 connections were used up rapidly and now all our other teams can’t complete the full test experience.
Is there any way to make this visible and even just get a semi accurate timeline that we can provide back to the coaching staff of when this is likely to be possible?
Details of the application are at https://www.conditiond.app
Question
Request to increase athlete limit
+1
+26Strava doesn’t provide timelines, estimations, or any status information after the review form was submitted. Statistics about the review duration are also undisclosed. Some submit the request again when they didn’t get feedback after many months.
+1Thanks Jan,
I expected that was the case, just seems like such a poor approach to this, some level of automated ticketing system at minimum with position in queue or indication or even having a paid path would make so much more sense than just a black hole!
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