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Request to increase Athlete Limit for 999

  • July 31, 2026
  • 7 replies
  • 108 views
JoaoClemente
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Hi everyone,

My current Athlete Limit is capped at 10. I have submitted a request to increase this limit to 1,000 athletes three times now, but each time I receive the same automated rejection email (pasted below).

I would appreciate any advice on how to proceed. Has anyone else experienced this and successfully resolved it? Since they don't provide individual feedback, I'm unsure what exactly I need to change.

Here is the standard email I received:

Thank you for submitting your application for increased rate limits and/or athlete capacity. After careful review, we are unable to approve your request at this time.

Common reasons submissions are not approved include:

  • The app does not offer a complementary experience for Strava users
  • API usage is not optimized for the requests being made
  • There are security or privacy concerns with the app
  • The app is not compliant with our API Agreement or API Policy

Due to the volume of submissions we receive, we're unable to provide individual feedback. We encourage you to review our API Agreement and API Policy before resubmitting. Please note that increased access is not guaranteed and resubmissions are not guaranteed to receive a different outcome.

Best,

Strava API Team

Best answer by Jan_Mantau

We could give our opinion, but for that we have to know details about your app.

JL

7 replies

Jan_Mantau
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  • Jan_Mantau
  • Hub Powerhouse
  • Answer
  • July 31, 2026

We could give our opinion, but for that we have to know details about your app.

    JoaoClemente
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    • JoaoClemente
    • Author
    • Hub Rookie
    • July 31, 2026

    RunAI is a complete sports tech platform designed to modernize running coaching for athletes of all levels—from 5K beginners to experienced marathoners. By combining the deep domain expertise of professional coaches (led by Head Coach Vini Lopes, featuring 30+ years of track experience) with dynamic digital planning, RunAI replaces static online spreadsheets with an interactive, adaptive training experience.

    Key Features

    • Expert-Led Training Plans: Custom running schedules designed by professional human coaches tailored to beginner, intermediate, and advanced goals.

    • Interactive Calendar & Analytics: Detailed post-workout breakdown of pace, execution quality, and workout completion history.

    • Holistic Running Ecosystem: Integrated strength conditioning guides, nationwide race calendars, specialized running gear recommendations, and structured community spaces ("Tribes" and "Debates").

    JL
    A
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    • alw3ys
    • Hub Starter
    • August 1, 2026

    Hi ​@JoaoClemente 

    If you're planning to add Garmin or Whoop later, the same problem shows up in three different shapes. I've been building something that normalises it — DM me if that's where you're heading. a@molinaa.com

      JoaoClemente
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      • JoaoClemente
      • Author
      • Hub Rookie
      • August 1, 2026

      Hi ​@JoaoClemente 

      If you're planning to add Garmin or Whoop later, the same problem shows up in three different shapes. I've been building something that normalises it — DM me if that's where you're heading. a@molinaa.com

      I sent a email

      JL
        JoaoClemente
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        • JoaoClemente
        • Author
        • Hub Rookie
        • August 1, 2026

        We could give our opinion, but for that we have to know details about your app.

        RunAI is a complete sports tech platform designed to modernize running coaching for athletes of all levels—from 5K beginners to experienced marathoners. By combining the deep domain expertise of professional coaches (led by Head Coach Vini Lopes, featuring 30+ years of track experience) with dynamic digital planning, RunAI replaces static online spreadsheets with an interactive, adaptive training experience.
        Key Features
         * Expert-Led Training Plans: Custom running schedules designed by professional human coaches tailored to beginner, intermediate, and advanced goals.
         * Interactive Calendar & Analytics: Detailed post-workout breakdown of pace, execution quality, and workout completion history.
         * Holistic Running Ecosystem: Integrated strength conditioning guides, nationwide race calendars, specialized running gear recommendations, and structured community spaces ("Tribes" and "Debates").
         

        JL
        Jan_Mantau
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        • Jan_Mantau
        • Hub Powerhouse
        • August 2, 2026

        There are two points that comes to mind:

        -The run coaching competes with Strava’s Runna integration

        -The app name implies the usage of AI and Strava is completely against that for applications using their API

        JoaoClemente
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        • JoaoClemente
        • Author
        • Hub Rookie
        • August 2, 2026

        There are two points that comes to mind:

        -The run coaching competes with Strava’s Runna integration

        -The app name implies the usage of AI and Strava is completely against that for applications using their API

        Buti it is the core business of my app, with I delet this features, the app don´t have value 

        JL
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