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We are an application development team that uses the Strava API to access services. Our client ID is 116488.

We are currently experiencing an access restriction issue: our application has reached the upper limit of the maximum number of athletes allowed to connect to the Strava API (i.e., the number of user authorizations is 9999). In order to continue to provide high-quality services to more users, we have submitted an application form at https://share.hsforms.com/1VXSwPUYqSH6IxK0y51FjHwcnkd8 to request an increase in the limit.

We submitted this form 10 working days ago, but have not received any further feedback or processing notifications so far.
If you need to provide more materials or information to cooperate with the review, please let us know at any time and we will actively cooperate.

Thank you for your attention and support to our request!

Best wishes!

 

Hi,

This community hub does not handle support tickets.  You have correctly submitted this as a support issue, the community can’t address this I’m afraid. 
Please be aware that the support desk is currently struggling with a backlog of tickets and so you may have to cope with a delayed response.  

​@FitShow If you don’t hear back about your request (as I know 10 days and longer is not unusual) you could write to developers@strava.com because the usual Strava helpdesk doesn’t process developer tickets.

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